Privacy policy

Last updated: 3 June, 2026

This Privacy Policy explains how BumblebeeByNivi collects, uses, stores, shares, and protects personal data when you use our Shopify-hosted website, place an order, contact us, subscribe to marketing, or interact with our brand online.

2.1 Personal data we collect

  • Identity and contact data: name, email address, mobile number, billing address, shipping address, and customer support details.
  • Order data: products ordered, order number, payment status, shipping status, returns, replacements, refunds, and customer notes.
  • Payment data: payment confirmation and transaction references processed by Shopify and payment gateway partners. We do not store full card or banking credentials.
  • Technical data: IP address, device information, browser type, cookies, website usage, page views, referral source, and analytics information.
  • Marketing data: consent preferences, email/SMS/WhatsApp subscription choices, coupon usage, and campaign engagement.
  • Customer support data: messages, photographs of damaged products or packaging, complaint details, and resolution history.

2.2 Purpose of processing

  • To process orders, payments, shipping, delivery, replacements, refunds, and customer support.
  • To verify transactions, prevent fraud, reduce abuse of offers, and protect our website.
  • To communicate order updates, delivery updates, policy updates, and customer service responses.
  • To send marketing communications only where permitted by law and based on your consent or preference settings.
  • To improve our products, website, packaging, content, campaigns, and customer experience.
  • To comply with tax, accounting, legal metrology, consumer protection, e-commerce, and other legal obligations.

2.3 Consent and withdrawal

Where consent is required, we will seek consent in a clear manner. You may withdraw marketing consent by using the unsubscribe option or by contacting us at buzz@bumblebeebynivi.com. Withdrawal of consent will not affect processing already completed or processing that is necessary for order fulfilment, legal compliance, fraud prevention, or legitimate business records permitted by applicable law.

2.4 Sharing of personal data

We may share necessary personal data with Shopify, payment gateways, courier partners, logistics aggregators, email/SMS/WhatsApp service providers, analytics providers, marketing tools, accountants, legal advisors, auditors, government authorities, and law enforcement agencies where required. We share only the data reasonably required for the relevant purpose.

2.5 International processing

Because our store is hosted on Shopify and may use third-party digital tools, personal data may be processed, stored, or accessed in India or outside India, subject to applicable law and reasonable safeguards used by the relevant service providers.

2.6 Data retention

We retain personal data only for as long as necessary for order fulfilment, customer support, accounting, tax, fraud prevention, legal compliance, dispute resolution, business records, and marketing preferences. Data that is no longer required will be deleted, anonymised, or securely archived in accordance with our business and legal requirements.

2.7 Security

We use reasonable administrative, technical, and organisational safeguards to protect personal data. However, no website, payment system, email system, courier system, or digital platform is completely secure. Customers must keep their own devices, passwords, OTPs, and account information confidential.

2.8 Your rights

Subject to applicable law, you may request access, correction, updating, deletion, withdrawal of consent, grievance redressal, or other rights available under Indian data protection law by contacting buzz@bumblebeebynivi.com. We may need to verify your identity before acting on such requests.

2.9 Children's privacy

Our products may be used by children under adult supervision, but our website is intended for purchases by adults.

We do not knowingly collect personal data directly from children. If a parent or guardian believes that a child has provided personal data without permission, they may contact us for review and deletion where appropriate.

2.10 Contact for privacy requests

Privacy contact: buzz@bumblebeebynivi.com

Grievance officer: Deepika
Designation: Hive Happiness Officer
Email: buzz@bumblebeebynivi.com
Phone: +919560440123
Address: 67/3 Zamrudpur, New Delhi 110048