Shipping policy

Shipping and Delivery Policy

Last updated: 3 June, 2026

 

This Shipping and Delivery Policy applies to orders placed through the BumblebeeByNivi Shopify store.

 

4.1 Serviceable locations

We currently ship to serviceable pin codes within India through courier and logistics partners. Some remote, restricted, containment, high-risk, or non-serviceable locations may not be eligible for delivery or may require additional time.

 

4.2 Order processing timeline

Orders are generally processed and dispatched within 1-3 working days after payment confirmation. During new launches, festive periods, limited-edition drops, sales, school campaigns, Rakhi campaigns, or high-volume periods, processing may take longer. Working days exclude Sundays, public holidays, courier holidays, and days affected by force majeure events.

 

4.3 Delivery timelines

Estimated delivery timelines vary by location, courier capacity, weather, public holidays, and operational conditions. We will try to fulfill your order within 4 to 5 days of receiving the order.

Customers will receive tracking details once the order is shipped. Tracking updates are controlled by courier partners and may take time to reflect.

 

4.4 Address accuracy

Customers are responsible for providing complete and accurate names, mobile numbers, pin codes, house numbers, landmarks, and delivery addresses. We are not responsible for failed delivery, delay, return-to-origin, or additional charges caused by incorrect or incomplete customer information.

 

4.5 Failed delivery and return-to-origin

If a delivery fails due to customer unavailability, an incorrect address, refusal to accept, an unreachable phone number, or another customer-side issue, the order may be returned to us. Reshipping may be offered at the customer’s cost, subject to product condition and feasibility. Refunds for failed deliveries caused by customer-side issues may be denied or reduced by shipping and handling charges, subject to applicable law.

4.6 Damaged, leaked, incorrect or missing delivery

If your order is delivered damaged, leaked, incorrect, or incomplete, please follow the process in the Cancellation, Return, Replacement and Refund Policy. Claims must be raised within 24 hours of delivery with the required evidence.