Refund policy

Cancellation, Return, Replacement and Refund Policy

Last updated: 3 June, 2026

 

 

Because slime is a hygienic, tactile, sensory product that can be affected by temperature, handling, contamination, and storage, our return policy is strict. However, this policy does not limit consumer rights available under applicable law for defective, damaged, incorrect, or misdescribed products.

 

5.1 Cancellations

Orders may be cancelled only before dispatch or before packing begins, whichever is earlier. Once an order is packed, customised, shipped, or handed to the courier, cancellation may not be possible. To request cancellation, contact buzz@bumblebeebynivi.com or WhatsApp at +919560440123 immediately with your order number.

 

5.2 No change-of-mind returns

We do not accept returns, refunds, or exchanges for change of mind, dislike of scent, colour expectation, texture preference, minor batch variation, accidental purchase, delayed cancellation request, or customer ordering error, unless required by applicable law.

 

5.3 Non-returnable products

• Opened, used, played with, stretched, mixed, activated, over-activated, under-activated after handling, contaminated, dropped, exposed to dust, fabric, dirt, heat, water, food, or pets.

• Products with broken hygiene seals, missing containers, missing lids, missing add-ins after customer handling, damaged labels, or tampered packaging.

• Products damaged due to improper storage, sunlight, heat, leaving containers open, adding non-recommended substances, or failure to follow slime care instructions.

 

5.4 Eligible issues

You may raise a claim if the product is delivered damaged, leaked, incorrect, incomplete, materially different from the ordered SKU, or has a manufacturing defect visible upon delivery. Claims must be raised within 24 hours of delivery.

 

 

5.5 Evidence required

• Order number and customer name.

• Clear photographs of the outer courier packaging, shipping label, inner packaging, product container, and the issue claimed.

• Unboxing video, if available, especially for leakage, missing products, damaged products, or tampering claims.

• A short description of the issue and whether the product was opened, used, stored, or handled after delivery.

 

5.6 Review and resolution

After reviewing the claim, BumblebeeByNivi may offer replacement, missing item shipment, store credit, partial refund, full refund, troubleshooting guidance, or another suitable resolution depending on the issue and applicable law. We may request return of the product for inspection where feasible. A refund will generally be considered only where replacement is not feasible or where required by law.

 

5.7 Refund processing

Approved refunds will be processed through the original payment method or store credit, depending on the resolution and payment method. Bank, card, UPI, wallet, or payment gateway timelines are outside our control. Shipping charges, convenience fees, cashbacks, gift cards, discounts, and taxes may be treated according to payment gateway, tax, and applicable legal requirements.

 

5.8 Late claims

Claims submitted after 24 hours of delivery may be declined because the slime condition can change due to temperature, storage, handling, contamination, and usage. However, we may review late claims at our discretion where required by law or where the customer provides strong evidence of a delivery-related issue